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Lolë Customer Service Portal
Returns and Exchanges
What is the Lolë return policy ?
How can I return an item ?
How can I exchange an item ?
Are returns free ?
When will I get my refund ?
Can I return an item I purchased online to a Lolë Atelier ?
Where do you ship ?
What shipping options do you offer?
How can I track my order?
I didn’t receive my package. What should I do?
Can I cancel or modify my order?
Will I receive an email confirmation of my order?
How can I check the status of an online order?
When will my order be charged ?
What happens if I place an order and the item is unavailable?
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What are your accepted methods of payment?
It is safe to provide my credit card and personal information on your website?
Can I purchase a gift card online?
Do the Lolë gift cards have an expiration date?
What happens if I lose my gift card or store credit?
I returned an item that was purchased with a gift card. Can you refund my credit card? Can I use the gift card again?