Returns by UPS
If you are not completely satisfied with your Lolë purchase, you are welcome to return it within 14 days of the date of reception via UPS as long as you have not worn it or altered it and the hangtags are still attached.
Please note that this policy also applies to sale and clearance items.*
For swimwear, the protective lining sticker is required for return or exchange. Please note that underwear from our Seamless collection may not be returned or exchanged.
*Exceptions may apply.
How to complete your return:
1. Place the item(s) back in its original packaging with all tags.
2. Include a copy of your Coalision packing slip within the package, and highlight the item(s) being returned.
3. Close and seal the package, stick the UPS pre-paid* return label provided with your order and drop off the package at a UPS store near you.
To find your nearest UPS location, visit www.ups.com or call 1-800-742-5877 (Canada) or 1-877-289-6418 (United States). Take note of the tracking number showing on the return label before you drop your return package.
If you do not have a local UPS service point, simply give them a call and they will send one of their drivers to your location to pick-up the package.
Returns in a Lolë Atelier
You may return or exchange an online order in person at one of our Lolë Ateliers within fourteen (14) days from the date that you receive your package via UPS. Items may be exchanged for store credit up to 30 days from original purchase. Simply bring the electronic invoice you received by email along with the packing slip that was included in the package. Lolë will offer an exchange, refund (on the credit card used to make the original purchase) or gift card for the original purchase price.