Returns by UPS
If you are not completely satisfied with your Lolë purchase, you are welcome to return it within 14 days of the date of reception via UPS as long as you have not worn it or altered it and the hangtags are still attached.
Please note that this policy also applies to sale and clearance items.*
For swimwear, the protective lining sticker is required for return or exchange. Please note that underwear from our Seamless collection may not be returned or exchanged.
*Exceptions may apply.
Returns in a Lolë Atelier
You may return or exchange an online order in person at one of our Lolë Ateliers within fourteen (14) days from the date that you receive your package via UPS. Simply bring the electronic invoice you received by email along with the packing slip that was included in the package. Lolë will offer an exchange, refund (on the credit card used to make the original purchase) or gift card for the original purchase price.
Holiday special return policy
We would like to thank you for thinking of us as the perfect gift for Christmas. In order to allow for Christmas shopping, we temporarily modified our return policy. All orders placed after November 1st 2017 are eligible for that extended return policy and products can be exchanged or returned until January 15, 2018. Please note that products returned must still have not been worn or altered and tags must still be attached.
Thank you, Enjoy the holiday season!